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Questions, bugs, billing, or just want to tell us what your pet said? We usually reply within 1–2 days.

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Email us directly

Prefer plain old email? Reach us any time at:

Delete my account & data

Want your account, photos, and mood readings gone? One email and we'll erase everything within 30 days.

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Billing & refunds

Subscriptions are billed by Apple or Google, so cancellations and refunds go through them — it's faster than going through us.

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Quick answers

How do I cancel my PawTalk Pro subscription?
Subscriptions are managed by your app store, not by us. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments & subscriptions. Cancelling stops future charges; you keep Pro until the current period ends.
How do I delete my account and data?
Email us using the "Request deletion" button above (or any email from the address you signed in with). We erase your account, photos, and mood readings within 30 days and confirm when it's done.
Is the mood reading real?
PawTalk uses real AI vision to read visual cues in your pet's photo, but it's made for fun — not veterinary science. If your pet seems unwell, skip the app and see a vet.
Why didn't my free scans reset?
Free scans refill weekly from your first scan, not on Mondays. If your counter looks stuck, force-close and reopen the app — and if it's still wrong, send us a bug report above and we'll sort it out.